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How and Where We Deliver

We mainly deliver within the UK, but we also offer international delivery to Europe and the US. The website will show carriage costs for international delivery, once you have entered your postal address. In some circumstances if for any reason the shipping has been calculated inaccurately due to reasons of location or anything outside our control, we will inform you and propose a solution. Once received, your order is put together by our dedicated staff, and where appropriate, by our pharmacists who are members of the General Pharmaceutical Council. Orders are generally dispatched by Royal Mail or by Courier. Royal Mail recorded or Couriers will require a signature, and will deliver between 9am and 5pm on weekdays only. Please specify an address where someone will be able to sign for your goods between these hours. We reserve the right to change postal methods if circumstances require it. Occasionally your order will be sent in multiple dispatches (e.g. due to stock levels, difficult to package goods, etc.). Every effort will be made to deliver within the time stated. However, we accept no liability for any loss caused to you by late delivery. If the goods are not delivered on time, please contact us by phone (01622 890758) or email. We will ensure that you receive your order as quickly as possible. This does not affect your statutory rights as a consumer.

Returns Policy

We have a total satisfaction guarantee policy. If for any reason you are not happy with a product please let us know within 3 days of its arrival by phone. Goods must be returned within 7 days of its arrival in their original packaging and have not been tampered with in any way. A handling and management charge of 10% will be deducted from the value of returns. The handling and management charge will be waved if the products have been sent in error or are faulty. Please pack securely and also insert a note for reason of return and post to the following return address

(Headcorn Pharmacy) c/o Ferris Chemist
Returns Dept
37 High Street
Headcorn, Ashford
Kent
TN27 9NL